Telecommunicator of the Year
Brandi Duncan
911 Communications
Agency Information:
Location: 294 South Main Street
Marion, NC 28752
Non-Emergency Phone: 828-659-2241
911 Manager: Amberlie Buff
828-659-2241 amberlie.buff@mcdowellgov.com
The McDowell County 911 Communication Center answers emergency and non-emergency phone calls for all emergency agencies in McDowell County including fire, rescue, EMS, Marion PD, Old Fort PD, and McDowell Sheriff’s Office. Communicators prioritize the calls and dispatch them to the appropriate agencies utilizing nationally standardized protocols ensuring accurate and timely instructions are provided to the 911 caller. McDowell County 911 uses PROQA software including EMD, EFD, and EPD. Telecommunicators are responsible for the safety of all emergency personnel by monitoring multiple radio frequencies, knowing the location of all responders and law enforcement officers as well as sending the appropriate utilities needed to support the incident. The Communications Center also monitors weather events in compliance with National Weather Service standards of being a Storm Ready County. Telecommunicators must have good judgment, tact and courtesy when dealing with callers, responders and support staff. Telecommunicators perform in accordance to established policy, procedures and protocols. McDowell County 911 has five fully equipped 911 terminals.
Dispatch Services:
Dispatch services and support services are provided to the following agencies in and around McDowell County.
Law Enforcement:
Marion Police Department
Old Fort Police Department
McDowell County Sheriff's Office
NC Wildlife
US Forest Service Law Enforcement
Emergency Medical Services:
McDowell County EMS
Emergency Management:
McDowell County Emergency Management
Fire Departments:
Ashford North Cove Fire Department
Crooked Creek Fire Department
Dysartsville Fire Department
Glenwood Fire Department
Hankins Fire Department
Marion Fire Department
Nebo Fire Department
Old Fort Fire Department
PG Fire Department
Sugar Hill Fire Department
Woodlawn Fire Department
North Carolina Forest Service
Rescue:
McDowell County Rescue Squad - Station 97